If you would like to return an item please email first, Returns cost is to be covered by you
You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us so long as you contact us in writing. You can send us a cancellation notice by sending an email via the contact us page.
Your cancellation notice must quote your name, address, the name or a description of the Goods and your order reference number.
Cancellation after receiving a Confirmation Notice
You are entitled to cancel your Order at any time prior to receiving the Goods so long as you provide us with written notice or, if you have received the Goods, so long as you provide us with written notice at anytime within 30 working days starting from the day after you received the Goods. You can send your cancellation notice by email on the contact us page.
The Goods must be returned to us in the same condition in which you received them in. You must return the Goods with its original packaging and the original invoice. You have a legal obligation to take reasonable care of the Goods whilst they are in your possession, if on receiving the returned goods they are not in the original state in which they were sent out we have the right to with hold a percentage or all of the refund.
Damaged, faulty or wrongly delivered goods
We will offer you a refund of the full purchase price, including the cost of delivery for sending the goods to you and the cost of returning the Goods to us shortly after we receive them. We must also be reasonably satisfied that the Goods have not been misused or used other than in accordance with the instructions, the Goods have not suffered damage after delivery, the problem is not due to normal wear and tear
In order to claim a replacement or refund please send us a cancellation notice as soon as possible that you become aware of a problem and no later than 7 working days after receipt or the fault, we will then contact you about returning your item.
Incorrectly priced or described Goods
Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you. If we discover the error before sending you a Confirmation Notice we will at our discretion, either reject your order and notify you of such rejection, or inform you as soon as possible and give you the option of cancelling your order or reconfirming it at the correct price and/or description. If we give you the option of cancelling your order or reconfirming it at the correct price and/or description but either cannot contact you or do not receive your response within 14 days of sending you notification (whether or not you receive it), we will reject your order.
• If we discover the error after sending you a Confirmation Notice we may, at our discretion and without incurring any liability to you, cancel the Order provided that the error is, in our reasonable opinion, obvious and unmistakable and could have reasonably been recognized by you. We will notify if we cancel the Order.
• If your order is cancelled or rejected and you have already paid for the Goods, you will receive a full refund
• We will examine any returned Goods and will notify you about your refund or replacement item via email within a reasonable period of time. We will usually process a refund or delivery of a replacement item as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you are entitled to it. Refunds will be made by crediting the payment card or electronic payment account you used to purchase the Goods.
• We reserve the right to refuse to issue a refund or replacement and to recover the cost of returning or collecting the Goods in the event that the Goods are found to have suffered damage after delivery or have been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear or if the Goods have not been returned with its original packaging. This does not affect your statutory rights.